Enhanced Support and Managed Services

Thursday 3rd September, 2020

Maintain. Monitor. Manage. Relax.

Flexible and enhanced support services to meet any requirement.

As a result of the change many of us now work, the reliance on experienced, certified and readily available technical resource is at an all-time high.

With reduced staff numbers and limited funds available, many of our customers are under pressure to deliver new strategic projects whilst at the same time, ensure that their infrastructures are available and secure at all times.

This has resulted in an huge increase for ‘always available’ support and managed services that help customers focus on project delivery, rather than be consumed by day to day business as usual tasks and unforeseeable problems.

New Demands, New Services

To meet this rise in new demand, we are pleased to announce that all of our support and managed services have been enhanced to meet all customer requirements. We have also renamed our offerings, so it’s easier to understand what they actually provide:

  • Maintain
  • Monitor (KARMA™)
  • Manage

All services are operated from 0ur 24x7x365 staffed Network Operations Centre (NOC) and Security Operations Centre (SOC) ensuring support availability at all times.

Free upgrade to extended support coverage

For customers with valid 09:00 to 17:00 break-fix contracts in place, they will be upgraded at no cost, to 08:00 to 18:00. This additional coverage will not only help with support, it can also assist with ‘out of hour’ hardware replacements without incurring additional costs. Existing customers also get access to our loyalty discount program to upgrade to our Monitor and Manage service offerrings.

For further information, please read our full service description update, fill out the below form or contact the KHIPU team:

KHIPU Networks Limited

UK: +44 (0)345 272 0900

SA: +27 (0)41 393 7608



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