Our Technology Partners
KHIPU Networks is an award winning international Cyber Security Company, delivering world class secure networks across all market sectors. Our solutions, products and services cover two key areas:
Next-Generation Networking
Advanced Cyber Security
Next-Generation Networking Portfolio
Advanced Cyber Security
Service Delivery Teams
Everything KHIPU does is designed, installed, commissioned and supported our experienced and accredited professional service delivery teams.
KHIPU’s ethos is to provide ‘outstanding’ technical and after sales support to our customers, during and after a project implementation. With any project, exceptional after sales and technical support is a necessity. As part of our project engagement, customers have dedicated service delivery teams, consisting of senior experienced personnel, for the smooth running of the project both during and after implementation.
Our service delivery teams include:
- Service Delivery Managers
- Project Managers (PRINCE2)
- Account Management Teams
- Technical Account Management Teams
- Lead Technical Architects and Engineers
Pro-Active Support & Managed Services
With all of our supplied solutions, we provide flexible options for pro-active maintenance, support and managed services. Our KARMA™ Network and Security Operation Centres support customers in over 50 countries including the United Kingdom, South Africa, Iceland, Fiji, Thailand and the USA. All support operations and procedures (including escalation) adhere to our ISO accreditations; ISO9001 and ISO14001. Our support services include:
- Mon to Fri or 24x7x365(366) Telephone, Email and Remote Access Support
- 24x7x365 online customer portal
- Pro-Active Monitoring, Alerting and Support “KARMA”
- Advanced hardware replacement (with or without an engineer)
- Upgrades / Software Releases (major and minor)
- Managed services for ‘business as usual’ adds, moves and changes
- Regular health checks – network, WiFi and security