About our NOC Services.
24x7x365 Network Operations Centre (NOC) services are essential for ensuring the reliability and availability of mission critical network infrastructures.
Your business is mission critical. So, the health, performance and continuity of your infrastructure has never been more important. Any downtime or disruption can lead to significant financial losses, reputational damage, reduced productivity, and an overwhelmed helpdesk dealing with staff calls. This is where a Network Operations Centre (NOC) steps in as your vigilant 24x7x365 guardian.
“KHIPU’s NOC team is highly responsive and knowledgeable, providing clear and concise communication throughout any incident resolution process. Having worked with KHIPU for over a decade, we’re confident that our infrastructure is in safe hands, and we highly recommend their NOC services to any organization needing 24x7x365 monitoring and response and seeking to improve network reliability and maintain continuous network operations.”
What is a Network Operations Centre?
Think of a NOC as a centralised hub staffed by expert engineers who continuously monitor, manage, and maintain your IT network infrastructure 24 hours a day, 7 days a week, 365 days a year. They act as the first line of defence, proactively identifying and resolving potential issues before they impact your mission critical operations. From detecting unusual traffic patterns to managing device performance and responding to incidents, the NOC ensures your network operates smoothly and efficiently.
Why should you consider a NOC?
In-house network management can be resource-intensive, requiring significant investment in monitoring tools, skilled personnel, and round-the-clock coverage. For many organisations, especially those without dedicated large IT teams, this can be a considerable strain.
Here’s why managed network support from a professional NOC like KHIPU makes strategic sense…
- Round-the-Clock Expertise: Gain access to a team of experienced network engineers available 24x7x365, ensuring continuous monitoring and immediate response to critical issues, regardless of the time of day or night.
- Real-time & Historic Data: Gain immediate operational visibility and incident response capabilities through real-time data, complemented by historical insights for strategic planning, capacity management, and continuous network infrastructure improvement. This combination provides a comprehensive understanding of network health and performance trends over time.
- Proactive Problem Prevention: A NOC doesn’t just react to problems; it proactively identifies potential issues through continuous monitoring and takes preventative actions to minimise disruptions before they occur.
- Reduced Downtime: With rapid detection and swift resolution of network incidents, a NOC significantly minimizes downtime, ensuring business continuity and protecting your bottom line.
- Cost-Effectiveness: NOC services can be more cost-effective than building and maintaining an in-house 24×7 team, eliminating expenses related to recruitment, training, salaries, and infrastructure.
- Focus on Your Core: By entrusting your network management to experts, your internal IT team can focus on strategic initiatives, innovation, and projects that directly contribute to your business growth.
- Scalability and Flexibility: NOC services can scale with your business needs, providing the right level of support as you grow and evolve
Key Benefits of KHIPU NOC Services.
At KHIPU, we understand the critical importance of a robust and reliable network. Our Network Operations Centre is more than just a monitoring service; it’s an extension of your IT team, providing proactive, expert support that ensures your infrastructure remains resilient and performs optimally. Here are the key benefits of partnering with KHIPU NOC:
Enhanced Uptime and Reliability
24x7x365 Peace of Mind
Flexible and Scalable Services
Proactive Issue Resolution
Expertise Across Technologies
Focus on Your Strategic Goals
Reduced Operational Costs
Customisable Visibility
Smarter CCTV Monitoring
KHIPU NOC Services
Portfolio Overview
Our comprehensive NOC service portfolio is designed to provide end-to-end management and support for your critical network infrastructure. We offer a range of services, either as part of our proactive monitoring packages (NOC-Monitor and NOC-Monitor+) or as standalone options, to meet your specific needs:
- 24×7 Active Monitoring: Continuous surveillance of your network infrastructure, including devices, applications, and services, with real-time alerts for potential issues.
- Event/Incident Management: Efficient logging, prioritisation, diagnosis, and resolution of network events and incidents to minimise disruption.
- Problem Management: Identifying the root causes of recurring incidents and implementing permanent solutions to prevent future occurrences.
- Change Management: Planning, scheduling, and executing network changes in a controlled manner to minimise risk and ensure service continuity.
- Device Management: Configuration, monitoring, and maintenance of network devices such as routers, switches, firewalls, and load balancers.
- Service Delivery Management: Ensuring that our NOC services are delivered according to agreed-upon service level agreements (SLAs) and customer expectations.
- Spares Management: Managing inventory and facilitating timely replacement of faulty hardware components to minimise downtime.
- Traffic Analysis: Monitoring network traffic patterns to identify anomalies, performance bottlenecks, and potential security threats.
- Site Onboarding Management: Streamlined processes for integrating new sites and network infrastructure into our monitoring and management framework.
- Patch and Release Management: Planning, testing, and deploying software patches and updates to network devices and systems to ensure security and stability.
Just some of our Customers.
Why customers choose KHIPU managed NOC services?
Improved Uptime
With immediate identification of potential service affecting issues, our 24×7 fully staffed NOC alert your teams, start the support process and provide the necessary investigation and help proactively, minimising the impact caused by outages and performance issues.
Affordable, Reliable and Scalable with true Return on Investment
The costs associated with network monitoring tools plus 24x7x365 available experienced staff are often substantial and difficult to scale. Our NOC services are proven to be cost effective and with teams of ‘always available’ experts for immediate detection, alerting and response to issues, we are improving efficiencies of IT teams, allowing them to focus on project development and network improvements instead of reactive problems and managing costly network management tools.
Not just networks – Monitor any device regardless of manufacturer
The more devices that can be monitored, the more effective our NOC service is. We monitor not only networks, we monitor any device with an IP address giving you a complete 24x7x365 monitoring solution with an ‘always available’ team of experts to alert and help resolve problems or investigated unusual behaviour. These include LAN, WiFi, Next-Gen Firewalls, Routers (ISP first hop), RADIUS, CCTV, Redundant Power Supplies, WAN / WWW connectivity, servers, Building Management Systems and more. We include 10 additional devices Free of Charge allowing you to test monitoring of different devices.
Customisable network health dashboards plus mobile app
With our “Monitor – Investigate” service, your teams can have access to their own dashboard with a customised topology health map of your infrastructure with device groups and alert management. This gives you a complete picture of your environment, uptime and health. As part of the enhanced service, a mobile app is available to give you ‘on the go’ visibility of your network uptime and alerting. We will also add 10 devices free of charge to the service so you can explore monitoring different types of devices.
Flexible Managed Services – Improved efficiencies, deliver strategic projects and development
Our flexible managed services have proven most successful with our customers. Whether we provide a fully managed service taking on full responsibility of the day-to-day operations and management, or our hybrid / co-managed service, where in partnership with the customer, tasks are shared; we have enabled organisations to improve the efficiencies of their teams by taking the administrative workload “BAU” away so they can focus on strategic projects and development. We provide these services across HPE Aruba, Palo Alto Networks, Infoblox and more.
In this Q&A Case Study, Charles Bermudez, Deputy Director of IT at RCSSD, shares the journey, from identifying critical needs to the selection and implementation of cutting-edge solutions from HPE Aruba Networking and Palo Alto Networks, all supported around the clock by the expertise of KHIPU’s Network Operations Centre (NOC).
“The ability to leverage the NOC for monitoring devices beyond the core infrastructure, such as UPSs, allows for a more targeted approach to incident management. This ensures rapid response and understanding of outages, minimising wasted time and resources, and, ultimately, enhancing overall resilience.”
Managed NOC FAQs.
What is a Network Operations Centre (NOC)? More
A NOC is a centralised location where a team of network engineers and technicians monitor, manage, and troubleshoot a network infrastructure 24x7x365. It’s the nerve centre for ensuring network stability, performance, and security.
Why do I need a Managed NOC? More
A managed NOC provides expert network management without the overhead of building and staffing your own in-house team. This allows you to focus on your core network operations while ensuring your network runs smoothly and securely. It also offers cost predictability and access to specialised expertise.
What are the key benefits of a managed NOC service? More
The key benefits of a managed NOC service include reduced downtime, proactive issue resolution, enhanced security, cost savings, access to expert support, improved network performance, and freeing up your IT staff for strategic initiatives.
How does a Managed NOC differ from my current IT support? More
While IT support is often reactive (fixing problems as they arise), a NOC is proactive, constantly monitoring and identifying potential issues before they impact your business. A NOC also offers 24/7 coverage, which many internal IT teams cannot provide.
What types of businesses and organisations benefit most from a Managed NOC? More
Businesses and organisations of all sizes can benefit, but particularly those with: critical network infrastructure, limited IT resources, high availability requirements, regulatory compliance obligations (e.g., healthcare, finance), or rapid growth.
