KARMA™ (KHIPU Automated Remote Monitoring Application), is a pro-active monitoring service that observes all aspects of a mission critical network, system and security environment.  It automatically provides immediate identification of problems either before or as they occur, allowing quick action and resolution.  It has been developed to ensure optimal service and systems availability, hence its suitability across our entire product portfolio.

A Pro-Active Approach

The KARMA™ service has been designed for networking and security infrastructures, enabling our network and security operation centres to pro-actively monitor, support and manage our customer environments with full backing as required by our manufacturers. Therefore, KARMA™ provides a complete 24x7x365 pro-active support solution.

The following is a sample that the KARMA™ service pro-actively monitors, alerts and immediately identifies any issues within the network and security infrastructure:

  • Routers and switches: HPE Aruba, Alcatel-Lucent and Cisco Systems
  • Wireless controllers and access points: HPE Aruba, Alcatel-Lucent and Cisco Systems
  • Security Infrastructure: Palo Alto Networks, Fortinet, Cisco and Checkpoint.
  • Other: Infoblox, EfficientIP, VMware, Hyper-V, Email Gateways

Available Services

We have a wide range of flexible and tailorable services, as well as SLA options to meet customer requirements including:

  • 24x7x365 Pro-Active Support Services:
    Available all year round or during specific periods
  • 17:00 to 09:00 Pro-Active Support Services:
    To provide support when staff are not available
  • 09:00 to 17:00 Standard Pro-Active Support Services
  • Co and Fully Managed Services
  • Tailorable options for customer specific requirements

Each of the options can include the following services:

  • Service desks: telephone, email and remote access support
  • Pro-Active monitoring, alerting and support “KARMA™”
  • Managed services: adds, moves and changes
  • Advanced hardware replacement (with or without an engineer)
  • Upgrades and software releases (major and minor)
  • Future development plans for leveraging the customer’s wifi, networking and cyber security systems, to ensure maximum return on investment (ROI)
  • Health checks
  • SLA reporting and service reviews
  • Quarterly service reviews

Get In Touch

Please contact the KHIPU team for more information on +44(0)345 272 0900 or register your interest.

Register Interest