Vocera - Next Generation Instant Communication for Mobile Workers
The Vocera Communications System supplied by Khipu Networks
Recent years have seen wireless solutions deployed in ernest across the Enterprise, whether in the public or private sector. Wireless networks are a conduit to a raft of advanced value added services that improve business efficiency, health and safety, communications and unified services. One of the most exciting uses of wireless is to extend voice communications via a far more feature rich service than existing pager / mobile phone / walkie talkies can achieve. The future of Enterprise communications is Vocera!
Enabling instant communication for mobile workers when they need it most.
The Vocera Communications System is a breakthrough wireless platform that provides hands-free, voice communication throughout any 802.11b networked building or campus. Vocera is designed to increase business productivity, teamwork, and customer service levels. The system enables fluid, instant voice conversations among team members, across groups, and throughout an organization of mobile professionals. The Vocera Communications System is made up of two elements: the Vocera System Software and the Vocera Communications Badge.
Vocera System Software
Vocera System Software runs on a standard Windows server and houses the centralized system intelligence: the call manager, user manager, and connection manager programs as well as the Nuance speech recognition software and various databases.
The Vocera Communications Badge
The Vocera Communications Badge is a wearable device that weighs less than two ounces and can easily be clipped to a shirt pocket or worn on a lanyard. It enables instant two-way voice conversation without the need to remember a phone number or manipulate a handset. The Vocera Communications Badge is controlled using natural spoken commands. To initiate a conversation with Andrew and Matt, for example, the user would simply say, "Conference Andrew Brimson and Matt Ashman." In addition, when a live conversation is not necessary, text messages and alerts can be sent to the LCD screen on the back of the Vocera Communications Badge.
The Vocera Communications Badge can also provide real time location services, allowing a user to simply say, "Locate Matt Ashman" and Vocera will respond with the location of Matt Ashman, for instance "Matt Ashman is located near Accident and Emergency, Ground Floor". Unsure of who to contact? The Vocera Communications Badge can be used to call a group function, such as, "Call Duty Doctor" and the on-site Duty Doctor would be called directly.
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The Benefits and usage of Vocera
The Vocera Communications System enables instant, wireless voice communication that users control with naturally spoken commands. This easy-to-use system is ideal for hospitals, hotels, retail stores, and other in-building environments where mobile workers need to stay in contact to perform their jobs. Organizations with in-building mobile workers waste huge amounts of time and money each year due to inefficient communication. Productivity diminishes when employees are unable to locate co-workers in a timely manner. These delays reduce an organizations ability to be responsive, causing customer satisfaction to suffer.
The Vocera Communications System is a cost-effective tool for increasing staff productivity, effective use of resources, and customer satisfaction in all kinds of enterprises including hospitals, retail stores, hotels, and service organizations. Using voice prompts, Vocera instantly connects users to the people they need, thereby reducing phone tag, paging, overhead paging, or the need to physically search for a person. The Vocera Communications System consists of two key components: the Vocera System Software that controls and manages call activity, and the Vocera Communications Badge, a lightweight, wearable, voice-controlled communication device that operates over a wireless LAN (802.11b/g ). Together, the Vocera System Software and Badge, allow users to instantly communicate with others throughout a building or campus environment. Optional Vocera Telephony Solution Software enables users to make and receive telephone calls directly from their Badge through the PBX.
The following diagram provides an example of Vocera deployment within a hospital environment
Khipu Networks have been selected as one of the 5 UK partners authorised and accredited to provide the Vocera Solution.
For more information or an online demonstration, please contact us:
- E: sales
- T: 0845 272 0900
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