Khipu Networks developed KARMA (Khipu Automated Remote Monitoring Application) to improve the level of service we offer our customers.
KARMA ensures our engineers are quickly alerted to issues or potential problems affecting the products we have supplied as well as the integrations we have implemented.
KARMA can monitor and help manage all of the products within our portfolio – and, in addition, KARMA can monitor other third-party devices and infrastructures to proactively identify potential issues and ensure that any downtime or incidents are quickly identified and resolved with minimal impact to users and applications. Our KARMA service supports three main areas of your infrastructure, these are:
- NetworkAccess Control (NAC)
- Next Generation Firewalls
- Intrusion Prevention Systems (IPS)
- Web Content / Proxies
- Wireless Controllers and Access Points
- Switches and Routers
- Virtual Private Networks / Wide Area Networks
- Core Network Services: DHCP, DNS & IPAM (DDI)
- Email / Intranet Services
- Server and Virtual Machine environments
As a key part of our fully managed services offering, KARMA is available to all of our customers as an enhanced support service.
Please click here for further information on our KARMA service options.
“Khipu’s KARMA service provides 24x7x365 pro-active support and maintenance on our hospital’s network infrastructure (wired and wireless). Having the ability to rely on Khipu’s support team around the clock, removes the reliance on my team monitoring our networks 24 hours a day. This not only improves their efficiency but also allows us to focus on our day to day projects and roles, whilst ensuring uptime on our life-depending network. The service has been in place for over a year and we’ve seen significant improvements in support identification and resolution”
Phil Butcher, Infrastructure Manager, Royal Brompton and Harefield NHS Foundation Trust